BY Stewart Dunne
3 Benefits of using Phone Answering Services
Phone answering services may seem like one of those things that only ‘big’ companies use. But you’ll be surprised. Here’s why…
Business is going well, your marketing strategies are paying off, and you’re picking up clients at a breakneck pace. Everything is working out just as you had planned.
Except there’s one issue…
While you’re busy working with your clients, the phone keeps ringing. Not only is it a distraction and slightly annoying to your current client, but you know that every call you miss is potentially another missed opportunity.
It’s going to create more work later on as you painstakingly go through all your missed calls and try to call everyone back, but worse than that – you know that when you don’t answer your phone, customers in the modern day are highly likely to go and find a competitor.
Your marketing efforts are going to waste, AND you’re boosting the competition!
You’ve got to do something.
Hiring a company that offers Phone Answering Services may seem like something that only ‘big’ companies can afford. Still, you’d be surprised by what’s available today and why going down this route makes good business sense.
Using phone answering services saves money.
If you know you need someone to take those calls that keep coming in, outsourcing is cheaper than hiring. You get a trained professional, so there’s no need to spend time, money and effort trying to recruit, hire, train and manage a permanent staff member. Not to mention what you do when they take a holiday or time off sick. With outsourcing, you only pay for what you use, which is cheaper than employing someone.
Increase your availability and build relationships.
Using a phone answering service allows your company to be available even when you’re not available. You can focus on your work while someone else takes the calls for you, and you can offer availability outside your regular working hours. Modern customers demand convenience, and when they call, they expect a human to deal with their enquiries.
Professional call handlers can be briefed to go beyond a scripted call and help build relationships with your customers. Good relationships are crucial for having happy customers who return to you repeatedly.
Phone answering services generate revenues and return on investment
75% of customers think that picking up the phone is the fastest way to order something, and 85% of customers whose calls you miss aren’t going to call you back, with people increasingly not leaving voicemails.
If you’re too busy working, you could miss calls, which might lead to customers going elsewhere. By simply having someone available to answer the phone, you can keep your customers, build relationships and increase your revenues.
Nobody knows your business better than you, but using a Phone Answering Service should give you a good return on investment. You’re putting money into this because it will pay for itself and then some. Many businesses aren’t aware of the lost opportunity costs because customers don’t tend to leave voicemails anymore. You might miss a call and lose a customer. So factor this into your decision-making process.
If you’re interested in eDivert’s Phone Answering Service, contact us today via email info@eDivert.co.uk
**3 Benefits of Using Phone Answering Services**
Phone answering services might seem like something only big companies use. But you’d be surprised! Here’s why they can be great for everyone, even small businesses.
**1. Save Money**
When your business is growing, you get more and more phone calls. You can use a phone answering service instead of hiring someone full-time to answer these calls. It’s cheaper because you only pay for the time they spend on your calls. You don’t have to worry about training, holidays, or sick days. Plus, the people answering the phones are professionals, so you know your calls are in good hands.
**2. Be Available and Build Relationships**
A phone answering service means your business is always available, even when busy. While you work, someone else answers the calls for you. This can even include calls outside your regular working hours. Customers love it when they can talk to a real person right away. The professionals answering the calls can also help make your customers happy by building good relationships with them. Happy customers are more likely to come back again and again.
**3. Make More Money**
Most people think calling is the fastest way to get help or place an order. If you miss a call, the customer might not try again or leave a message—they might call someone else. You won’t miss these calls with a phone answering service, so you keep your customers and make more money. This service is a wise investment because it helps your business grow by keeping customers happy and bringing in more revenue.
If you’re interested in eDivert’s Phone Answering Service, contact us today via email at info@eDivert.co.uk.