Admin Support

Virtual PA and admin support services

At eDivert we offer a full range of Virtual PA and admin support services. We employ a number of highly trained PAs, who can assist you with your weekly workload, diary management, bookings, presentations, spreadsheets and other administrative tasks. You will be allocated a personal PA who looks after your account.

Check out our blog post 'why your business needs a virtual PA in 2022'. Some examples of other Administrative Services that we offer:

Document Handling

• Set up of online document storage (if required).
• Allocating access rights to documents. This makes sure people only have access to what they need.
• Preparing, managing, and distributing important documents.

Email Management

• Organising your current email system.
• Inbox management. We will monitor your inbox, keeping it tidy, and assign tasks directly to your team (if required).
• Also, we alert you to any important messages that require your immediate attention.

Calendar Management

• We look after your schedule for you. Includes setting up your online calendars (if needed).
• Booking in appointment and meetings.
• We make sure you keep space for personal time!
• We can work directly with your customers or clients where needed.

Audio Typing and Transcriptions

We deliver highly accurate transcriptions on schedule, on budget, and at any scale for a wide variety of requirements. With a team of trained transcriptionists, we offer security and high quality with every project. Our customized transcription services can easily meet any specifications, including specialized formatting and recurring delivery schedules (daily, weekly, monthly, or even yearly).

Mystery Shopping Calls, Market Research, Surveys and Outbound Calling projects:

Call centre market research requires understanding that people are open and respond to inquiries when they feel trust and respect. That's why we have a team of proven professionals who know how to communicate your message in a way that properly represents your company's brand and values. This creates a relationship that moves people to share their opinions and provide the research data you need.

A call centre market research program for any company is an investment of resources and entails risks. Consequently, eDivert takes a consultative approach in its call centre market research services to minimize your company’s investment and risk. Accordingly, our team reviews with your company throughout each step of the market research services project to assess results and, if necessary, make adjustments. Finally, we offer your company low minimums, flexible pilot programs and customised pricing methods to allow you to focus on your core business.

CRM system and pipeline management

At eDivert, we offer the solution to look after your CRM system and the management of your pipeline. Our strategy will help your company to stay on top of new enquiries, follow up regularly with your ever-changing pipeline and ensure that leads get converted into actual sales.

Many businesses have a marketing strategy in place and have regular enquiries coming in. Not all companies manage to follow up in a timely manner on their enquiries. Important leads can get lost if not followed up on regularly. At eDivert, we can take incoming enquiries via telephone, live chat or Facebook Messenger. We then import the new enquiry into your CRM system and ensure a follow-up has been planned. We can email or post documentation if required or answer FAQs on behalf of your company. When the lead has been confirmed to be ready for a sale or more in-depth conversation, we can either hand the lead over to your salespeople or close the deal on your behalf.