8 Benefits of using a Telephone Answering Service
You are normally really busy and you miss important calls? In this blog you can learn about why having a telephone answering service can make a difference to your business and how it allows you to concentrate on other aspects of your business whilst ensuring that no potential customers are neglected ever again.
A call answering service means that whenever they call, potential clients get through to an actual human being. At eDivert in Maidenhead we have fully trained reception staff waiting to answer the phone for your business.
Many different types and sizes of business have times when their telephones go unanswered. Using a telephone answering service instead of recruiting temporary staff for those times when you are short-staffed can be a good solution. Simply divert your phone and we'll filter your calls so that staff in your office can focus on their own work:
- when your receptionist takes a holiday
- when they are ill or absent
- when you are too busy and you receive overflowing calls
At eDivert, we answer all your calls in the name of your business.
All calls are answered as though we are based in your own office.
Types of businesses we support:
- IT Solution and Support Businesses
- Accountancy Firms
- Law Firms
- Estate agents
- Complementary Health Clinics & Beauty Salons
- Home Care Agencies
- Events Companies
- Catering Businesses
- HR Consultancy and Support Businesses
- Carpet Cleaning Companies
- Electricians and Plumbers
- Car Hire Companies
- e-Commerce Businesses and other Businesses selling their products Online
Never miss a call from a potential customer
This is the first and most important reason to use this service. It’s a fact that 60% of people would not leave a message on an answer machine, when you are out of the office. This means that new business can be lost if a potential client cannot speak to a real person; they will simply just move on to the next competitor. It can be a waste of time and money on your marketing campaign if you are unavailable for your new prospects when they try to call you. It doesn’t matter how busy you are; you can make sure you never miss another call or sales opportunity. At eDivert, we have options for Monthly Packages as well as Pay-as-you-go Packages. If you wish to see our prices for our Maidenhead-based call answering service, please follow the link www.edivert.co.uk/pricing/telephone-answering-pay-as-you-go
We could save you money
The service is much cheaper than a full-time receptionist. Hiring a receptionist or an additional member of staff can be expensive for a small business, and you may not have enough incoming calls to justify paying someone to handle them full-time or even part-time. Even if you get members of your existing team to take calls, this will draw them away from their other tasks, effectively costing you money. If you were to hire a staff to answer all your phone calls, you would need to train them. However, with a live answering service, you don’t have to worry about this. This not only saves you money, but also time. With eDivert as soon as the call ends, you stop paying.
Improving your customer service
Professional customer service and support elevates your brand. Don’t forget, opportunities for sales exist in every interaction with a (prospective) customer. When handled by a call expert, a request for more information or a simple question about your product or service can result in an initial (or even additional) sale. At eDivert we answer your calls in a professional manner using your preferred company greeting along with any specific instructions you require. We pride ourselves in giving your customers the full, attentive service they deserve. We can answer queries, frequently asked questions and escalate any urgent problems so that your customers stay completely satisfied. The caller will never suspect that they have been redirected to someone out of your office environment. A reputable telephone answering service like eDivert provides a professional image you can rely on.
Efficiency is important for your company
Dealing with the flow of inbound calls can be extremely time consuming, not to mention distracting, by using a telephone answering service, you can avoid that and will have more time to deal with your business requirements. When you are constantly having your workflow interrupted it breaks your momentum and it can take you twice as long to complete the simplest of tasks. So while you are signing important contracts and dealing with your existing clients, we are ready to welcome your new ones and you will be achieving maximum productivity with minimum wasted effort or expense.
Appointment setting, Online selling
If you are in an industry that requires appointment scheduling, our professional operator can handle order taking, order processing, registration or appointment booking for your company in a timely and professional manner. Appointment Setting is ideal for Health Clinics, Physiotherapists, Massage Clinics, Hair Salons, Lunch Rooms and so on. While our Order Taking service is ideal for eCommerce Businesses. We ask you to fill out a Business Requirements Form so we know all the information about your business to handle your clients’ and prospective clients’ calls. A telephone answering service can also filter your calls so you will only receive the ones which is important for your business.
The service is available 24 hours a day, even when you are closed
Not all, but some call answering services also take your calls when you are asleep, when your business is closed or when your calls are overflowing during your daytime business hours which means you will not miss any calls. Many companies who sign up for this service are surprised to realize how many calls they miss out of hours when their business is closed. If you do have an out of hours’ service requirement your calls can be filtered and calls which needs immediate action can then be passed to the relevant on-call person, while others can be emailed to you to deal with the next day.
Messages can be sent to the business by text or email
An answering service gathers all the important information about your caller, which is then sent to you via email or text. With most telephone answering services, your messages are comprehensively logged and securely stored, so you’ll never lose or accidently delete an important message. You can set up your account and request a text sent to your mobile so you can answer an important phone call wherever you are immediately.
You can have a landline number, even if you only have a mobile
If you only have your mobile advertised on your website, it can give the impression for the visitor that you are a very small company. You can even be considered not very professional. If you don’t have a landline, no need to worry, a telephone answering service can usually provide you with a local phone number without paying for a landline.