Business Development

Guidance to help you unleash the ideas and initiatives you have to make your business better

Do you want to grow and develop your business?

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Are you looking for guidance to help you unleash the ideas and
initiatives you have been thinking about to make your
business better?

We work with you to help you implement a brilliant account management proposition and approach, helping you explore the full growth potential of your customers and business.

  • Generating brand loyalty and help your customers become both partners and promoters.

We work with small to medium sized business across all sectors – we know that ALL businesses are different! All have their own unique “road blocks”.

  • Getting your head straight about what you want your business to do for you.
  • Getting your business set up so that you run it rather than it running you.

All businesses are complicated systems – lots of things have to be done well together to enable a successful business to work. And the business tends only to be as strong as its weakest link.

We work across all areas of your business to help make sure that each area is fit for purpose and working well with the other areas.

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Problems and pain points in businesses often manifest in different areas from their root causes. We specialise in taking the time to understand you and your business so we can find the root causes of problems and then work with you/alongside you to fix them.

A key differentiator is that we’re ‘sleeves rolled up’ people. We know that in an SME there just is not the resource and time available to get everything done so it’s all hands to the pump. We are more interested in getting it done than we are producing fancy reports and documents.

Some specific issues and pain points that we regularly encounter and deal with:

  • Lack of clear direction and goals for the business
  • Muddled or unclear strategy about how to achieve the goals
  • Ineffective marketing / insufficient leads or opportunities for sales
  • Ineffective sales / insufficient turnover
  • Cashflow problems (lack of cash or failure to see issues coming)
  • People issues (lack of accountability, motivation, retention, conflict)
  • General lack of grip and control
  • Inability to raise finance
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Sometimes there are exceptional issues and decisions that fall outside the normal gambit of running a business. In these cases we can offer initially a new pair of eyes, and then help by rolling up our sleeves and working alongside you to solve a myriad of issues such as:

  • Mergers, acquisitions and divestments
  • Crisis resolution
  • Emergency financing
  • Exit or sale planning
  • Distress resolution and turnaround
  • Potential insolvency situations

Using our experienced team, we work with you to develop your growth revue plans, by focussing on controlled business expansion using logical, strategic decision making.

  • Imagine what it would be like to have an even greater sense of purpose, a clear sales growth strategy and action plan.
    What positive impact would it have to win more new business and what would it mean to you to retain even more of your existing customers?
  • Develop your growth strategies and actions plans for your business and bring your purpose and values to life.
  • We will help you develop a clear sales strategy and approach, helping you follow a brilliant “prospect to win” process.
  • Creating winning bids, proposals, and presentations. If these are well thought out and focussed they can help you both retain and grow your existing customers.

Kind words from some of our clients

Telephone Answering - Upfix Appliance Repairs
LORRAINE ALI

Stewart and his team have been a game-changer for us. They seamlessly handle our overflow calls at Upfix, providing exceptional service every time. Their professionalism, efficiency, and dedication are second to none. Stewart's team has not only helped us manage high call volumes but has also left a positive impression on our clients with their top-notch communication skills. They are a trusted extension of our business. In a fast-paced industry like ours, having Stewart on board has been a lifesaver. We can confidently focus on our core operations, knowing that our clients are in capable hands when they reach out. Stewart and his team come highly recommended for anyone seeking reliable call handling and exceptional customer service. They are an invaluable asset to our business

Office Support Services - JBS Websites, Design and Print
JULIA BRITTEN

I would like to thank Stewart for helping me out when I wanted to consolidate my registered office and my virtual office. eDivert are now my registered office. They also answer all my landline calls efficiently and effectively and monitor my website via an online chat service. Stewart also receives my post, which is so easy, as he brings my post to our BNI meetings each week. It's taken the headache out of me worrying if I'm going to get to the other two offices to pick up mail. Thank you Stewart for a great service, can highly recommend.

Outbound Calling - Symprove
LOUISE STANLEY

It has been great to have the team on board to help out; they learn fast and adapt well.

Administration Support - Beacon Advice
ANDREW UPTON

Stewart and I are just developing our relationship with me as a customer. Already though I have benefitted massively from Stuart's advice. His wealth of experiences has helped me to think about my customers in a different way and he has come up with strategies to help me see they are welcomed and valued from first contact into the business. 5 stars from me and I really look forward to a close working relationship.

Call Answering - F2K Automotive - Garage Services
PHILLIP DIVERS

Stewart from E-divert has not just helped with answering calls he has enabled my business to go to the next level. Using E Divert is a simple as 1,2,3 Stewart and his team pre-qualify phone calls and email for me enabling me to concentrate on the running of the business. All customer enquiries are emailed to me so I can respond when I have time, this means I never miss a call, my conversion rate has gone up more than 50%. For anyone looking to gain more time back for their business, I highly recommend Stewart from eDdivert  to manage your calls and more. Thank you very much Mr Dunne for the continuing great service.

Call Answering - Rowdens Accountants
JONATHAN ROWDEN

This is just a quick note to thank you for arranging our phone cover while my team and I were out of the office for a couple of days at Xerocon.

The process of getting us set up as customers was straightforward and undertaken at very short notice, as we had overlooked who would answer our phones while we were all out!

Thanks for agreeing on the script you would use to answer our calls and for passing on only client messages (no sales calls) via email so we could react whenever we had a free moment.

We will certainly use your service in the future when the need arises.