Business Management Support Services
We provide a range of outsourced business management services.
From managing your email inbox, right through to managing your team. We can do almost everything for you.
Why not let us take the weight of your day-to-day office tasks?
You will have more time to spend with customers! (And make more money!)
What is Customer Service?
We can all recognise when it has been done badly. You know, those phone calls / email chats we all walk away from saying “Well I won’t be going there again” or “Thanks for nothing!” (eek!).
And we all know when we’ve had a GREAT experience – that warm, fuzzy feeling that we actually matter to that business, and they care about their customers.
As business owners, we all want to do it right – or at least we should do – but it seems to me to be an art that is getting lost in today’s world of everything being instant.
“Customer service is where a business provides assistance and support to customers before, during, and after a purchase, transaction or engagement. The goal of customer service is to ensure that customers receive the help they need to address any questions, concerns, or problems they may have encountered. Customer service can take many forms, including phone and email support, live chat, in-person assistance, and self-service options. Good customer service is crucial to building strong customer relationships, promoting customer loyalty, and ensuring business success.”
When we think of customer service, I think most of us think of people in call-centres don’t we?
But that isn’t where it starts OR ends. It’s whether someone greets you when you walk into a store (well, when we can go into stores!). And it’s the way you sound and speak to people on the phone. Or the tone of an email. It’s the way a company is dealing with their customers post-sale.
Customer service is EVERYWHERE!
What we can do for you
Boost Your Customer Service with Our Expert Virtual Support Team
Outsourcing your customer service to our Virtual team ensures that your business’s vital customer interactions are handled with the utmost care and professionalism. We specialise in prompt responses to email inquiries, efficient follow-ups on leads via email or phone, and engaging with customers using a variety of CRM's. We act as members of your team with dedicated calling numbers that match your business's STD code and, if provided, a dedicated email inbox linked to your business.
We specialise in managing appointments, quotes, and invoices for your customers, enabling you to deliver the service for which you are famed. We focus on building and nurturing customer relationships, excelling at follow-ups with past customers to keep their loyalty and trust in your brand strong.
Don't worry; your customer service will be in capable hands with our dedicated team.
Outsource your customer service to us and enjoy the benefits of professional, reliable support. With our Virtual support services, you can elevate your business by focusing on your core activities while we handle customer service.