Live Chat

Increase your revenues with Live Chat services

Welcome to eDivert Live Chat services. Having Live Chat functionality on your website can lead to a 48% increase in your revenue per chat hour

Contact us

42% of customers prefer Live Chat, to email (23%) and social platforms (16%)

How can we help?

  • Live Chat is the equivalent of a shop assistant saying, “How may I help you?”
  • Similar to our call answering services, our fully trained reception staff manage your Live Chat
  • We take important information to pass to you
  • We can answer non-technical questions, describe special offers or new products
  • Our in-house IT specialist can plug it into your website for you
  • Set up time takes minutes
Book an appointment

What Value Will it Add?

Improve customer satisfaction
Improve efficiency and save money
Increase your revenues
Connect with a human operator
Get feedback in real time

A more efficient way to communicate with eDivert Live Chat services

Live Chat is a pop-up box that appears on your website, offering to start a conversation with your customers. It can appear where and how you like on the screen, ensuring that it enhances your site, rather than detracting from it. The Chat Box can say whatever you like but normally offers to help a visitor with any enquiries. It doesn’t pester website visitors but offers them another way to communicate with your company.

 

The Live Chat is answered by us, the same way we do with telephone enquiries. We chat with visitors as representatives of your company. We can answer basic non-technical questions and explain any special offers or new products that you would like us to. If customers require further information, we can obtain all the pertinent information to pass on to you. This means that when you follow up with them, you are fully prepared to answer their enquiry.

Check out some of the other services that we offer, like our call answering service.

Book an appointment

Start a conversation with eDivert Live Chat services

Business websites are like shop fronts, where people can come in and browse around for the things they need, and perhaps find things they didn’t know were available through your company. Having eDivert Live Chat services is the equivalent of a shop assistant saying, “How may I help you?” This gives the customer the opportunity to talk to your company; ask what they want; to find out more about your company, without picking up the phone. This is made all the easier because we start the conversation by offering to help.

It builds a connection with website visitors. Once your visitors have started to use Live Chat, knowing that they are chatting with a real person, they will start to feel a connection with your company. If enquiries are technical or require your special attention, we can gather all the important information about the visitor and their enquiry. We will then pass this on to you so that you will be fully prepared when you contact them.

It engages customers with your business. Statistics show that people do like to use Live Chat and that it does capture business that may have otherwise moved to a competitor’s website.

It maintains the chain. New customers often start by browsing websites for a particular product or service. They may browse several similar sites before choosing to contact the provider. Live Chat gives them the opportunity to make an enquiry there and then. They text with a real person in real-time. This gives your company the chance to engage straight away with website visitors, making them more likely to become customers

Kind words from some of our clients

Telephone Answering - Upfix Appliance Repairs
LORRAINE ALI

Stewart and his team have been a game-changer for us. They seamlessly handle our overflow calls at Upfix, providing exceptional service every time. Their professionalism, efficiency, and dedication are second to none. Stewart's team has not only helped us manage high call volumes but has also left a positive impression on our clients with their top-notch communication skills. They are a trusted extension of our business. In a fast-paced industry like ours, having Stewart on board has been a lifesaver. We can confidently focus on our core operations, knowing that our clients are in capable hands when they reach out. Stewart and his team come highly recommended for anyone seeking reliable call handling and exceptional customer service. They are an invaluable asset to our business

Office Support Services - JBS Websites, Design and Print
JULIA BRITTEN

I would like to thank Stewart for helping me out when I wanted to consolidate my registered office and my virtual office. eDivert are now my registered office. They also answer all my landline calls efficiently and effectively and monitor my website via an online chat service. Stewart also receives my post, which is so easy, as he brings my post to our BNI meetings each week. It's taken the headache out of me worrying if I'm going to get to the other two offices to pick up mail. Thank you Stewart for a great service, can highly recommend.

Outbound Calling - Symprove
LOUISE STANLEY

It has been great to have the team on board to help out; they learn fast and adapt well.

Administration Support - Beacon Advice
ANDREW UPTON

Stewart and I are just developing our relationship with me as a customer. Already though I have benefitted massively from Stuart's advice. His wealth of experiences has helped me to think about my customers in a different way and he has come up with strategies to help me see they are welcomed and valued from first contact into the business. 5 stars from me and I really look forward to a close working relationship.

Call Answering - F2K Automotive - Garage Services
PHILLIP DIVERS

Stewart from E-divert has not just helped with answering calls he has enabled my business to go to the next level. Using E Divert is a simple as 1,2,3 Stewart and his team pre-qualify phone calls and email for me enabling me to concentrate on the running of the business. All customer enquiries are emailed to me so I can respond when I have time, this means I never miss a call, my conversion rate has gone up more than 50%. For anyone looking to gain more time back for their business, I highly recommend Stewart from eDdivert  to manage your calls and more. Thank you very much Mr Dunne for the continuing great service.

Call Answering - Rowdens Accountants
JONATHAN ROWDEN

This is just a quick note to thank you for arranging our phone cover while my team and I were out of the office for a couple of days at Xerocon.

The process of getting us set up as customers was straightforward and undertaken at very short notice, as we had overlooked who would answer our phones while we were all out!

Thanks for agreeing on the script you would use to answer our calls and for passing on only client messages (no sales calls) via email so we could react whenever we had a free moment.

We will certainly use your service in the future when the need arises.