At eDivert we employ a number of highly trained PAs, who can assist you with your weekly workload, diary management, bookings, presentations, spreadsheets and other administrative tasks. You will be allocated a personal PA who looks after your account.
Some examples of Administrative Services:
Audio Typing and Transcriptions:
We deliver highly accurate transcriptions on schedule, on budget, and at any scale for a wide variety of requirements. With a team of trained transcriptionists, we offer security and high quality with every project.
Our customized transcription services can easily meet any specifications, including specialized formatting and recurring delivery schedules (daily, weekly, monthly, or even yearly).
Mystery Shopping Calls, Market Research, Surveys and Outbound Calling projects:
WE OFFER MYSTERY SHOPPING CALLS AND MARKET RESEARCH SERVICES TO A WIDE RANGE OF CLIENTS.
Call center market research requires understanding that people are open and respond to inquiries when they feel trust and respect.
That´s why we have a team of proven professionals who know how to communicate your message in a way that properly represents your company´s brand and values.
This results in creating a relationship that moves people to share their opinions and provide the research data you need.
A call center market research program for any company is an investment of resources and entails risks. Consequently eDivert takes a consultative approach in its call center market research services to minimize your company’s investment and risk. Accordingly our team reviews with your company throughout each step of the market research services project to assess results and, if necessary, make adjustments. Finally, we offer your company low minimums, flexible pilot programs and customised pricing methods to allow you to focus on your core business.
CRM system and pipeline management
At eDivert we offer the solution to look after your CRM system and the management of your pipeline. Our strategy will help your company to stay on top of new enquiries, follow up with regularly with your ever changing pipeline and ensure that leads get converted into actual sales.
Many businesses have a marketing strategy in place and have regular enquiries coming in. Not all companies manage to follow up in a timely manner on their enquiries. Important leads can get lost if not followed up on regularly. At eDivert, we can take incoming enquiries via telephone, live chat or Facebook Messenger. We then import the new enquiry into your CRM system and ensure a follow up has been planned in. We can email or post out documentation if required or answer FAQs on behalf of your company. When the lead has been confirmed to be ready for a sale or more indepth conversation, we can either hand the lead over to your sales people or close the deal on your behalf.
eDivert provide Call Centre Services, including Administrative Services throughout the UK, with offices covering:
London: Greater London, including East London and Newham
North-West: Liverpool and Wigan
West England: Ipswich
West-Midlands: Birmingham, Lichfield, Coventry and Nuneaton
South East: including Maidstone, Folkstone and other areas in Kent, Maidenhead, High Wycombe, Reading, Chichester, Bognor Regis, Portsmouth
South West: Swindon, Cheltenham, Gloucester