Call Answering – Virtual Receptionist

Building lasting relationships with your customers with eDivert Call Answering Services

Welcome to the eDivert call answering services. Let our professional and friendly, UK-based team take care of your calls, while you focus on running your business

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85% of customers whose calls you miss, aren’t going to call you back

That’s where we come in.

  • Our fully trained reception staff are ready to take your calls
  • You get a dedicated account manager
  • We answer calls on behalf of your business
  • We collect all the important information for you
  • We can transfer urgent calls to your mobile or landline
  • You only pay for time spent with your customers
Click here to get started

What Value Will it Add?

Build relationships with your customers
Get better insights into your business
Increase your revenues
Benefit from more opportunities
Sickness / holiday / emergency cover

eDivert Call Answering Services

At eDivert, we offer call-answering services to businesses throughout the UK. Many different types and sizes of businesses have times when their telephones go unanswered. There can be any number of reasons for this, but the result is usually the same: customers go elsewhere.

What if a centrally located team of fully trained receptionists was waiting to answer your business's phone? Even better, what if your business only paid for the time a call agent answered the phone?

That’s precisely how eDivert operates.

Our team answers calls in your business's name, ensuring a seamless customer experience. Once the call ends, you stop paying. We collect all the crucial details from your caller and email them to you immediately. Additionally, we can share relevant information about your products, services, or special offers with your callers. You're fully informed about their needs when you follow up with your client. We can transfer calls directly to your mobile or landline for urgent matters, ensuring you never miss a critical inquiry.

When you sign up with eDivert’s live call answering service, we’ll guide you through a quick and easy setup process. You’ll complete a form outlining your preferences, after which your dedicated account manager will contact you. They’ll take the time to understand your business and act as our team's primary point of contact. Our bespoke call management system stores key details about your business, services, and preferred call handling methods.

Every time your dedicated phone line rings, this information is displayed on our agents' screens, enabling them to answer calls confidently and represent your business professionally.

Visit our blog about the benefits of using a telephone answering service like eDivert to learn how to save time and money whilst boosting productivity. Click here for blog

 

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Kind words from some of our clients

Telephone Answering - Upfix Appliance Repairs
LORRAINE ALI

Stewart and his team have been a game-changer for us. They seamlessly handle our overflow calls at Upfix, providing exceptional service every time. Their professionalism, efficiency, and dedication are second to none. Stewart's team has not only helped us manage high call volumes but has also left a positive impression on our clients with their top-notch communication skills. They are a trusted extension of our business. In a fast-paced industry like ours, having Stewart on board has been a lifesaver. We can confidently focus on our core operations, knowing that our clients are in capable hands when they reach out. Stewart and his team come highly recommended for anyone seeking reliable call handling and exceptional customer service. They are an invaluable asset to our business

Office Support Services - JBS Websites, Design and Print
JULIA BRITTEN

I would like to thank Stewart for helping me out when I wanted to consolidate my registered office and my virtual office. eDivert are now my registered office. They also answer all my landline calls efficiently and effectively and monitor my website via an online chat service. Stewart also receives my post, which is so easy, as he brings my post to our BNI meetings each week. It's taken the headache out of me worrying if I'm going to get to the other two offices to pick up mail. Thank you Stewart for a great service, can highly recommend.

Outbound Calling - Symprove
LOUISE STANLEY

It has been great to have the team on board to help out; they learn fast and adapt well.

Administration Support - Beacon Advice
ANDREW UPTON

Stewart and I are just developing our relationship with me as a customer. Already though I have benefitted massively from Stuart's advice. His wealth of experiences has helped me to think about my customers in a different way and he has come up with strategies to help me see they are welcomed and valued from first contact into the business. 5 stars from me and I really look forward to a close working relationship.

Call Answering - F2K Automotive - Garage Services
PHILLIP DIVERS

Stewart from E-divert has not just helped with answering calls he has enabled my business to go to the next level. Using E Divert is a simple as 1,2,3 Stewart and his team pre-qualify phone calls and email for me enabling me to concentrate on the running of the business. All customer enquiries are emailed to me so I can respond when I have time, this means I never miss a call, my conversion rate has gone up more than 50%. For anyone looking to gain more time back for their business, I highly recommend Stewart from eDdivert  to manage your calls and more. Thank you very much Mr Dunne for the continuing great service.

Call Answering - Rowdens Accountants
JONATHAN ROWDEN

This is just a quick note to thank you for arranging our phone cover while my team and I were out of the office for a couple of days at Xerocon.

The process of getting us set up as customers was straightforward and undertaken at very short notice, as we had overlooked who would answer our phones while we were all out!

Thanks for agreeing on the script you would use to answer our calls and for passing on only client messages (no sales calls) via email so we could react whenever we had a free moment.

We will certainly use your service in the future when the need arises.